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Terms and Conditions

Punctuality and Courtesy
Arriving late may interfere with your treatment, all appointments will end at their scheduled time so that the next client will not be delayed, and a full charge will be applied. Please arrive 10 minutes prior to treatment if it is your first appointment at the salon. We require this time for you to complete a personal consultation form, this document is 100% confidential and is used for treatment purposes only.
Cancellations
Please note 24 Hours notice is required for all cancellations, otherwise 50% of the total treatment price could be charged if we are unable to re-sell the reserved treatment time. Cancellations should be made by calling us on 073784823, pm through our facebook page or via email to info@diamondlaser.co.nz
Gift Vouchers
Gift Vouchers are non refundable and are valid for 6 months from the purchase date and will not be accepted after the expiry date. Vouchers cannot be redeemed for cash, sold or transferred. Your gift voucher number must be quoted at the time of booking and the voucher handed to the therapist at the start of your treatment. You are not under obligation to use the full value of your vouchers during one session.
Data Security
Personal details taken from clients during consultation procedures will be kept safe and in the strictest confidence. We would, on occasion like to send you details of open evenings and special promotions. If you would rather not receive these please let us know by not accepting promos on your client form..
Medical Conditions
Please inform your therapist of any medical condition including pregnancy prior to booking as some treatments may not be appropriate for you.
Refunds and Exchanges
Products must be returned unused, unopened with their seal intact and in the same condition as they were originally purchased from Diamond Laser Medipsa. We will not accept for exchange or refund any item which has been used or is not in the exact condition in which it was purchased from us. If you have a faulty product, we will send it away to be tested and go with the manufacturers recommendation.
Payment plans
32 week payment plans for laser hair removal and 52 week payment plans for skin fitness treatments is through Debit success, a set up fee of $15.00 will be added onto the total cost.
10% off O'cosmedics and G&M Neuro cosmedics is only available to skin fitness diamond VIP club members.
3 months no interest or repayments through Q card is a personal contract between the client in question and Q Card. Please feel free to seek more information at www.qcard.co.nz
Laser hair removal
All laser treatment plans include a 2yr guarantee, we treat any dark hair left for free once you have completed your 8 sessions, this however does not apply if you fall pregnant during this time due to hormonal changes.
Please disclose if you are pregnant as treatment may have to be postponed.
We cannot guarantee hair reduction if pregnancy occurs during or after your laser hair removal treatments due to hormonal changes.
Medications
Please note, all medications will need to be disclosed during your consultation to assure your safety.
In some cases, doctors certificates may be required prior to going ahead with laser hair removal, this is solely for your health and well being.
During your consultation, a number of questions will be asked of you, if we see that a certain treatment is not suited, we can discuss other treatments that will be better suited to you and your needs and wants. Please note this is solely for your health and well being.
Patch test
A patch test may be required prior to your full treatment beginning, this is solely for your saftey.